At Home Verse, we want you to be happy with every purchase you make from us. To ensure a smooth shopping experience, please carefully review our Refund and Exchange Policy before placing your order.
By placing an order with Home Verse, you acknowledge and agree to the terms outlined below.
No Refund Policy
At Home Verse, we generally follow a No Refund Policy. Once an order has been successfully delivered and accepted by the customer, it is considered final and cannot be returned for a refund.
Refunds will not be issued because:
• You changed your mind after receiving the product
• You no longer want the product
• You ordered the wrong product
• You do not like the product after receiving it
• You are unable to use the product or do not understand how it works
• The product does not meet your personal expectations when it matches the description provided on our website
We strongly recommend reviewing the product description, specifications, images, and other available information before placing your order.
Damaged, Defective, or Incorrect Products
If you receive a product that is:
• Damaged during delivery
• Defective or not functioning as intended
• Different from the product you ordered
you may be eligible for a replacement or exchange, subject to verification and approval by Home Verse.
A refund is generally not provided for these cases. Instead, we will work with you to resolve the issue through a replacement or exchange where applicable.
Parcel Opening Video Requirement
To help us verify claims involving damaged, defective, or incorrect products, we strongly recommend recording a clear, continuous, and unedited video while opening your parcel.
The video should clearly show:
• The sealed parcel before opening
• The courier or shipping label
• The condition of the package
• The product after opening
If you do not have sufficient video evidence, Home Verse may be unable to verify the condition of the product before it was opened and may therefore be unable to approve the claim.
Reporting a Problem
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
When contacting us, please provide:
• Your order number
• Your name and contact details
• A description of the issue
• Clear photos of the product and packaging
• A parcel opening video, if available
Claims submitted after the specified reporting period may not be accepted.
Exchange Eligibility
An exchange may be considered only in the following situations:
• The product arrives damaged
• The product is defective
• The wrong product was sent
All exchange requests are subject to verification and approval by Home Verse.
Conditions for Exchange
To qualify for an exchange, the product should generally:
• Be unused and in its original condition
• Be returned with its original packaging where applicable
• Not show signs of misuse or damage caused after delivery
• Be supported by sufficient evidence of the issue
Home Verse reserves the right to inspect and verify the product before approving an exchange.
Exchanges Will Not Be Accepted For
An exchange request may be rejected if:
• You ordered the wrong product
• You simply changed your mind
• You do not like the product after receiving it
• The product is functioning properly but you are unable to use it
• The product was damaged due to misuse, improper handling, or accidental damage after delivery
• The product has been used, altered, or damaged by the customer
• The claim is submitted after the specified reporting period
• The product does not match your personal preference but matches the description and specifications listed on our website
Sale and Discounted Products
Products purchased during a sale, promotional campaign, or special discount may be subject to additional terms.
Unless the product is received damaged, defective, or incorrect, discounted or promotional items may not be eligible for exchange or return.
Cash on Delivery Orders
Cash on Delivery orders are considered final once the parcel has been successfully delivered and accepted.
Refusing a parcel after delivery without a valid reason may result in additional shipping or return charges and may affect your eligibility for future Cash on Delivery orders.
Processing Time
Once your exchange or replacement request has been received, our team will review the information and verify the issue.
Approved exchanges or replacements may take up to 7 working days to process, depending on product availability and delivery arrangements.
Shipping Costs for Exchanges
If an exchange is approved because the wrong product was sent or the product arrived damaged or defective, Home Verse will determine the appropriate shipping arrangement on a case by case basis.
If the exchange request is due to a customer preference, incorrect product selection, or other reason not caused by Home Verse, additional shipping charges may apply where an exchange is permitted.
Final Decision
All refund, replacement, and exchange requests are subject to review and verification by Home Verse.
We reserve the right to approve or reject a claim based on the circumstances, available evidence, product condition, and the terms of this policy.
Our goal is always to treat our customers fairly while protecting the integrity of our products and service.
Contact Us
If you have received a damaged, defective, or incorrect product, please contact us as soon as possible.
Home Verse
Email: orderhomeverse@gmail.com
Phone: 0333-3155032
Address: Gulshan e Iqbal , Block 14 , Karachi , Pakistan
Please include your order number when contacting us so we can assist you more quickly.
Thank you for choosing Home Verse. We appreciate your trust and look forward to serving you.