At Home Verse, we want your shopping experience to be simple, reliable, and stress free. We carefully process and pack every order so it reaches you safely and on time. By placing an order with us, you agree to the shipping terms outlined below.
1. Order Processing
• Orders are usually processed within 1 to 2 working days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• In some cases, we may contact you to confirm your order before dispatch.
2. Delivery Time
• Orders are generally delivered within 3 to 5 working days after dispatch, depending on your location and the courier service.
• Delivery to remote areas may take additional time.
• Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, or other unforeseen circumstances.
3. Cash on Delivery
• Cash on Delivery (COD) is available across Pakistan.
• Please make sure your phone number is active and your delivery address is complete and accurate.
• Our delivery team or courier partner may contact you to confirm your order or delivery details.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including an active phone number.
Home Verse will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information.
5. Failed Delivery and Order Refusal
If an order cannot be delivered because the customer is unavailable, unreachable, provides an incorrect address, or refuses to accept the parcel, the order may be returned to us.
Any additional delivery or re-shipping charges for such orders may be charged to the customer.
Repeated order refusals or unconfirmed orders may affect eligibility for future Cash on Delivery purchases.
6. Courier Delays
Once your order has been handed over to our courier partner, delivery is managed by the courier company.
While we always do our best to ensure timely delivery, Home Verse cannot be held responsible for delays caused by courier operations, weather, road conditions, public holidays, or other circumstances beyond our control.
If your order is significantly delayed, please contact us so we can assist you in checking its delivery status.
7. Parcel Inspection
We recommend that customers record a clear video while opening their parcel.
If you receive a damaged, defective, or incorrect product, an unedited parcel opening video may be required to verify and process your claim.
Please contact us as soon as possible after receiving your order if you notice any issue.
8. Returned or Undelivered Parcels
If a parcel is returned to Home Verse because of:
• Customer unavailability
• Incorrect or incomplete address
• Customer refusal to accept the parcel
• Customer not responding to courier calls
• Any other delivery-related issue caused by the customer
Additional shipping charges may apply if the customer requests the order to be shipped again.
9. Shipping Charges
Any applicable shipping charges will be displayed during the checkout process or communicated before order confirmation.
Shipping charges are generally non-refundable once an order has been dispatched.
Any additional charges resulting from re-delivery or re-shipping may be the responsibility of the customer.
10. Contact Us
If you have any questions about your order or delivery, please contact the Home Verse customer support team through our official contact channels.
We are always happy to help and will do our best to make sure your order reaches you safely.
Thank you for choosing Home Verse. We truly appreciate your trust and support.